CALLEXPER call center speech and sentiment analysis solutions both increase the efficiency of call centers and offer your customers a better quality experience.
Here are the four stages to using Callexper;
CALL CENTER SPEECH ANALYSIS
Callexper instantly transforms all the conversations with the customer into content suitable for classification and analysis.
Who speaks to whom and how?
How long does the customer wait on hold?
At what intervals are calls made?
Are undesirable words used?
Is what needs to be said being said?
HOW DOES CALLEXPER WORK
COMPLAINT MANAGEMENT AND PREVENTION
- Instant monitoring of customer interaction
- Intervention to the process thanks to instant notification and alarm system
- Preventing potential complaints
- Managing complaints properly
- Legal audit
SUITABILITY TO SPEECH OBJECTIVES
- Developing a strategy suitable for the search cause
- Goal-oriented process management
- Efficiency in sales, collections or information targets
- Business process optimization
- Enhancing the effectiveness of consumer interactions
- Ensuring active listening
- Quick feedback and improvement
- Interfering with waiting times