Products and services
From call infrastructure to WhatsApp, from emergency communication to AI
Everything we offer, on one page, grouped by need. Some are products we developed ourselves, some are platforms we partner on; every card says which is which.
If you are not sure where to start, look at which heading your problem falls under: telephony and contact centre, customer communication over WhatsApp, AI and emergency platforms that run on your own data, or software and consulting for needs a ready-made product does not cover.
Our solution partnerships
Calls and voice
Telephony and contact centre
The whole path a number travels from the carrier to the customer: number delivery, PBX and contact centre.
VoIP Router
Terminates your number in the carrier’s data centre instead of your building and delivers calls to the platform of your choice. A Tecmony service.
- Delivery to 9 platforms including Genesys Cloud, Amazon Connect, Twilio, 3CX and Alotech
- Redundant routing in Istanbul and Ankara
Voyce Cloud Contact Center
A cloud contact centre whose call flows are built without code in a visual IVR designer. We are its solution partner: licensing, deployment, first-line support and custom development are with us.
- Voice and text channels on one screen
- TTS, DTMF menu, HTTP request and condition nodes
Alotech Integration
Number delivery, system integration and Peki connection for organisations using the Alotech cloud contact centre. We are an Alotech solution partner; the platform is operated by Alotech.
- Number delivery and redundant lines
- CRM / ERP data flow
3CX IP PBX
An IP PBX deployable in the cloud or on-premise, with web, mobile and desktop apps. We are a 3CX Silver Partner with an Advanced Certified team.
- Call recording, reporting, CRM integration
- Deployment, number porting, training and support
Cloud PBX
An enterprise PBX running in the cloud with no hardware to buy. Hosted in Tecmony’s cloud, fed through the SBC / VoIP Router.
- SIP extensions, call recording and CDR reports
- First response within 15 minutes for critical faults
Contact Centre Comparison
A selection guide that puts Voyce, Alotech and 3CX side by side on the same criteria. It first separates contact centre from PBX.
- Flow flexibility, hosting, campaigns, quality
- Which one in which situation
Messaging
WhatsApp products
All four use the same channel but answer different questions: who sends the message, to how many people, and what happens after the conversation. All four are Tecmony products.
WaSend
Template approval, bulk sending and live chat in one panel over the official WhatsApp Business API.
- Meta-approved templates, delivery and read reports
- Replies handled by agents in the same panel
WADesk
Turns the company’s WhatsApp numbers into a multi-user customer desk; conversations stay with the organisation.
- Several agents on one number
- Active in 15 minutes, no paperwork
WASMS
The WhatsApp equivalent of an SMS service; your own application sends messages through a web service.
- Text, image, video, document, audio, location
- Notification, verification and service flows
WAGEM
Collects WhatsApp conversations on company lines in a read-only central archive, with the employee’s explicit consent.
- Declared private numbers are excluded
- No sending; it only records and displays
WhatsApp Products Comparison
Tell the infrastructure apart first: the linked-device (QR) route or the official WhatsApp Business API route.
- QR route: WADesk, WAGEM, WASMS
- Official API route: WaSend
AI and emergency
Platforms that run on the organisation’s own data
From call recording to reaching everyone in a crisis; all three are products developed by Tecmony.
CallGem Pro
Records calls on corporate Android fleets, transcribes them into Turkish, analyses them and manages the devices from the same panel.
- No audio leaves the country; transcription runs in Türkiye
- Built-in MDM: policies, apps, remote action
Dr. Call
Multi-channel emergency communication platform; reaches all staff at once in an earthquake, fire or crisis and gathers the crisis team in conference.
- WhatsApp, SMS and voice in parallel
- AFAD and fire-panel triggers, time-stamped log
Chatbot Peki
An AI chatbot that answers from the documents the organisation uploads and hands over what it cannot solve, with the history.
- Web, WhatsApp, Instagram, Messenger, Telegram
- Set up from the panel, no code
Services
Software and consulting
Project-based development and technology consulting for needs a ready-made product does not cover.
Software Services
Project-based development for business processes packaged software does not cover; our existing design patterns are adapted to your need and integrated with your systems.
Consulting Services
Analysis of the current technology stack, aligning new products with it, integration and migration consulting. Decisions that are expensive to reverse are better taken together.
Whose product
Which are ours, which are partnerships
Where the roadmap is ours, requests for custom reports, integrations and changes come straight to us. In partnerships the product belongs to its maker; we handle licensing, deployment, integration and support as your single point of contact.
| Product | Whose | Tecmony’s role |
|---|---|---|
| CallGem Pro | Tecmony product | Developer, deployment, support |
| Dr. Call | Tecmony product | Developer, deployment, support |
| Chatbot Peki | Tecmony product | Developer, cloud service, support |
| WaSend, WADesk, WASMS, WAGEM | Tecmony product | Developer, deployment, support |
| VoIP Router | Tecmony service | Routing layer and SBC operated by us |
| Cloud PBX | Tecmony service | Operated in Tecmony’s cloud |
| Voyce | Solution partner | Licensing, deployment, first-line support, custom development |
| 3CX | Silver Partner | Licensing, deployment, integration, support |
| Alotech | Partner | Number delivery, integration, Peki connection |
How to choose
Which heading is your question under?
Product selection starts from where the problem sits, not from a feature list.
| Need | Starting point | Goes with it |
|---|---|---|
| Extensions, numbers and a PBX | Cloud PBX or 3CX | VoIP Router |
| Inbound call volume, queues, agent management | Contact Centre Comparison | Voyce, Alotech, 3CX |
| Changing platform without porting numbers | VoIP Router | Contact centre platform |
| Customer conversations over WhatsApp | WhatsApp Products Comparison | WaSend, WADesk, WASMS, WAGEM |
| Answering routine questions automatically on web and messaging channels | Chatbot Peki | WADesk, Voyce, Alotech |
| Field teams’ calls on company phones | CallGem Pro | WAGEM, VoIP Router |
| Reaching all staff at once in a crisis | Dr. Call | VoIP Router, WhatsApp Products |
| A process no ready-made product covers | Software Services | Consulting |
Frequently asked
Questions asked before choosing a product
For a question not covered here, write to us; we will add the answer.
Which of all these products is right for us?
It depends on where the problem sits. If you are on the telephony, extension and number side, Cloud PBX or 3CX; if on inbound volume and agent management, the Contact Centre Comparison puts three options side by side. If customer conversations run over WhatsApp, the WhatsApp comparison tells four products apart. For reaching all staff in a crisis, Dr. Call; for field teams’ calls on company phones, CallGem Pro is the starting point.
Can we use these products together?
Yes, most are designed to connect. The most common example is VoIP Router: your number terminates in the carrier’s data centre and is delivered by rule to Voyce, 3CX, Alotech or another platform. The Peki chatbot connects to Voyce’s live chat channel with a ready-made connector and to other systems through the API. When you change platform, your numbers stay in the routing layer, so there is no interruption.
Which are your own products and which are partnerships?
Products we developed ourselves: CallGem Pro, Dr. Call, Chatbot Peki and the WhatsApp family (WaSend, WADesk, WASMS, WAGEM). VoIP Router and Cloud PBX are services we operate. Because the roadmap is ours, requests for custom reports, integrations and changes come straight to us.
Platforms we partner on: Voyce cloud contact centre, where we are the solution partner; licensing, deployment, first-line support and custom development are with us, the product is Voyce’s. 3CX, where we are a Silver Partner; we handle licensing, deployment, integration and support as your single point of contact. Alotech, where we are a solution partner; the platform is operated by Alotech and our responsibility is number delivery, integration and the Peki connection.
Do the products run on our servers or in the cloud?
It depends on the product. CallGem Pro runs on the organisation’s own server; audio is uploaded there and transcription runs in Türkiye. Dr. Call is deployed in the organisation’s environment or in Tecmony’s central environment. Peki is a cloud service. Voyce and 3CX offer cloud or on-premise. Cloud PBX is by definition a cloud service; there is no PBX hardware on your side.
Can we get a demo before deciding?
Yes. For Voyce we walk through the IVR designer and the agent screen on the live system together. For CallGem, a few devices are trialled in the evaluation environment. For Peki, access to a demo bot is opened and you can test it with your own documents. For Dr. Call, an online demonstration of about 30 minutes is given. We do not recommend a product that does not fit.
Not sure which one fits?
Tell us what you need and we will say plainly whether we can help. We do not recommend a product that does not fit.
Or reach us directly: +90 (216) 912 00 79[email protected]